Frequently Asked Questions
We’ve collected some of the most popular questions asked by clients as a resource for you

The Basics Feel free to contact us directly at info@onevoix.com if you have any additional questions that aren’t covered here.

  • What is a Virtual Assistant and why hire one?

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    A Virtual Assistant (VA) generally provides professional administrative, technical, or creative (social) assistance to clients remotely in fully-equipped offices. A VA is like an employee without the hassles. With a VA you don’t have to pay for social security benefits, health insurances, and figure out IRS issues. You don’t need to worry about office space or equipment costs. A Virtual Assistant is a cost-effective solution to add support to your business, giving you the time to focus on more important things.

  • What could a Virtual Assistant do for you?

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    Handle inbound and outbound calls
    Prospecting (telemarketing/cold calling)
    Data Entry
    Research
    Email Campaigns
    Spreadsheet Creation and Management
    Creating Letters and Word Documents
    Basic Bookkeeping
    Social Media Campaigns
    Blogging and Article Writing

  • What if I only need a Virtual Assistant to take in calls or make phone calls for me?

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    Being in the Call Center Business since 2009, our Virtual Assistant’s forte would be their customer support and communications skills over the phone, whether it be outbound calls or inbound calls. Since we have voice communication skills, we can even do the lead generation or prospecting for you by handling inbound and outbound calls for prospective buyers and sellers

  • Would a Virtual Assistant work in my time zone?

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    Our VAs could work in your time zone. Usually our clients would have their VAs work during business hours in their time zone, typically 9 AM – 5 PM, Monday to Friday. If you would need your VA to work during weekends or at a specific time, we could definitely accommodate your request.

  • Would I be able to use multiple Virtual Assistants??

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    Yes! We could provide you different VAs with different skill sets for your business needs. You could use one Virtual Assistant to do admin tasks and another Virtual Assistant to handle inbound and outbound calls.

  • How could I ensure the reliability and productivity of my Virtual Assistant?

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    With our Virtual Assistant Management Services, there would be an Account Manager that would oversee that the tasks that you delegate would be done on time. We could provide you online tools that would provide you the capability to monitor what your VA would be currently doing and their progress. We could also provide you weekly or monthly metrics/reports on their productivity. Our account managers are here to check every virtual assistant's quality of work and performance. Your given tasks are closely monitored to ensure the best quality. Trust is one of our VA Management Services’ pillars of integrity. We guarantee that all client information is safe and secured. In the event that your current virtual assistant is absent or leaves for any reason, we could pull up another VA to fill in the position. Transacting with a company like us instead of a freelance VA, provides you accountability and professionalism.

  • What type of payment do you accept??

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    We mainly use Stripe and accept all major credit cards. We also accept Bitcoin as payment and wire transfers. Our clients receive an invoice regardless of the payment method. We guarantee that you would only be paying for the services that were done.

  • What if I am not happy and would want to terminate work with my Virtual Assistant.?

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    Our account managers would be willing to tackle the situation and would be able to provide you a different VA that better fits your business needs. We are confident and we can guarantee that our VAs would be able to deliver that we are giving you the option to cancel any time you want.

  • How do I ensure security and protect my company information?

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    Trust is one of our VA Management Services’ pillars of integrity. We have our VAs sign a Non-disclosure agreement to ensure that your information is protected. We guarantee that all client information is safe and secured under:

    Electronic Communications Privacy Act (ECPA)
    Computer Fraud And Abuse Act (CFAA)
    Cyber Intelligence Sharing And Protection Act (CISPA)

  • I have questions that aren’t listed in the FAQ?

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    If you have other questions and would want further details regarding our service, you could contact us through

    info@onevoix.com
    442-237-6035 (California)


  • Billing Information

  • How do I Sign Up?

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    Since we take a very personalized approach to assigning you a VA, the first step before you sign up is to find out your requirements. Go to Get Started, tell us what you need, and we’ll be in touch within a few hours to schedule a time to speak. You will get a chance to review your candidate's profile, and meet the VA first to make sure it’s a good match before you sign up with us.

  • How Do I Pay?

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    After you’ve decided on the virtual assistant that’s right for you, we'll give you the link to our sign-up page, where you can choose the plan you’d like to sign up for and check out. You can easily pay online via credit card. Your plan will renew on the same day each month.

  • Are your Plans Flexible?

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    Yes, our approach is flexible. You can start with one plan and upgrade, downgrade, or cancel at any time. In fact, you can upgrade and downgrade multiple times as your needs change throughout the year. Please note that any unused hours in your monthly plan do not roll over to the following month.

  • How do I Terminate Work with a Virtual Assistant?

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    Our plans are renewed on a month-to-month basis with no long-term commitment. If you would like to be assigned a different assistant we'll update your requirements and recommend new candidates. If you would like to cancel the renewal of your plan, you can do so at any time in your client dashboard.

  • Are There any Additional Fees in Addition to my Monthly Plan Amount?

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    Our plans are all inclusive. Assign your virtual assistant a company email address, share your virtual assistant with other members of your team, and have your virtual assistant work with your favorite online project management tools. It's all part of your monthly plan features. The only time additional fees are applied is if you choose to use design or Web services, which are charged separately from your regular plan.


  • Safety & Privacy

  • How can I protect My Company Information?

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    All Virtual Assistant Go assistants have signed a non-disclosure agreement (NDA) covering the protection of your information and intellectual property. In addition, take advantage of cloud technologies and save information and files on cloud-based platforms like Dropbox or Google Drive. This means that your sensitive information is stored centrally rather than on an individual's personal computer.

  • Is it safe to Give Financial Information like Bank Accounts and Passwords to my Virtual Assistants?

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    While all of our virtual assistants go through a rigorous interview and vetting process, we recommend that you first establish a working relationship with your virtual assistant so that you feel comfortable before you share this type of information. Treat your virtual assistant as you would a new employee and build up trust as you get to know them better. If you do decide to divulge confidential information, do it methodically and one step at a time, and we recommend that you use a secure sharing system for passwords and credit card information, such as Lastpass.


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Boost Your Productivity Call Us Today at (442) 237-6035
or at +1 844 214 8777 to Get Started

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