Five signs can tell you that you need a Virtual Assistant Carma Haley Shoemaker
Voice over IP (VoIP) isn’t a new concept—it has been around for more than two decades—but today’s VoIP is easier to use and even more dependable. You may be thinking that your current business phone system works fine. If it’s not broke, don’t fix it, right? Or, maybe you’re worried about the cost or down time or that VoIP is too complicated. VoIP is an investment of time and money, but isn’t keeping up with the competition the best way for your business to be more productive, attract customers, and increase profits?
Five signs can tell you that your business is ready to invest in VoIP:
- - Your business is growing or expanding.
- - You’re paying too much.
- - You have a large remote workforce.
- - Customer complaints have increased.
- - Your voicemail inbox is always full.
Many businesses delayed switching to VoIP fearing that it was too complicated or too expensive. Why not take a closer look now?
Your Business Is Growing
Traditionally, businesses used a private branch exchange (PBX) telephone system. PBX systems have a limited number of ports and lines, however, which means that to add lines as you add staff, you must purchase new equipment. With VoIP, the system is cloud-based, meaning that there’s no need for extra equipment as your business grows.
You’re Paying Too Much
Between office equipment, mobile devices, and fees for international calls, companies may not realize how much they’re really spending on communications. After taking a closer look, many businesses realize that a switch to VoIP could result in significant savings. VoIP can not only save you money on international calls, but the bring your own device plans can reduce mobile device costs, as well.
Large Remote Workforce
Employees no longer need to work from the office. More and more of today’s workforce hold flexible freelance positions, and this number will continue to grow. Problems can occur if your company’s remote workers have difficulty connecting to the office or clients, so it’s essential that you establish and maintain an effective line of communication with remote staff. VoIP helps ensure that remote workers using home offices or mobile devices are connected as if they were sitting at the desk next to you.
Increased Customer Complaints
There was a time when the only way your customer could reach you was by phone. Now, with social media and email, reaching you by phone is not the first or the only option, but it is still critical to ensure that they can. If customers can’t get through, are kept on hold, or must explain their situation repeatedly, they get annoyed. That’s a sign that it’s time to upgrade to VoIP. Upgrading may not solve all your problems overnight, but it will help you address your customers’ issues and complaints in a more concise, timely manner.
No Room in the Inbox
If your voicemail is full, then the next caller who wants to leave a message is unable to do so. That can result in lost customers or business deals. VoIP systems offer tools and features that allow you to ensure your inbox never overflows. With voicemail-to-email, .mp3 conversion, and various storage options, VoIP helps you manage your voicemails more efficiently, preventing missed calls and lost business.
Your employees probably update their personal mobile phones regularly to keep up with technology. Why, then, wouldn’t you do the same for your business? Taking a closer look, you may find the signs staring at you, telling you it’s time to invest in VoIP. The sooner you do, the sooner your company will see a positive return.